To deliver utmost customer satisfaction, we have a set of policies for quick returns,replacements, exchange & cancellations that will help you get the best product for the investment made.

7 Days Money Back Guarantee

We offer you a No question Asked Return Policy, to provide you with a worry free shopping experience,when you choose tomake a full payment on you are  dissatisfied with theitem, you may conveniently return it ,in its original packaging  for a refund.

How can i return a product ordered from Orave Appliances India?

If you want to return the product purchased on,here;s the process you can follow:


Within what time period do i have to return the product?

You can conveniently return any product purchased on within 7days from the date of purchase.

How and when will i get my refund?

Once you product has been collected and received, we will initiate the refund process. The refund is made to the same bank account/credit card/debit card which was used to pay the purchase. Please note that no refunds are made by cheque or cash.

What do  i do in case i was to cancel my order before the shipment reaches me?

 You can cancel you order before the product has been shipped by filling you order ID and Product Details here.Upon receiving you cancellation request we will initiate the refund process. The refund is made to the same bank account/credit/debit card which was used to pay for the purchase.Please note that no refunds are made by cheque or cash.

What can i return?

You may  request returns for most items you buy from except those that are explicitly identified as not returnable.

When will i get my refund?

Refunds back to credit cards,debit cards, Netbanking or bank account(NEFT) are refunded within 15-21 working days after the shipment has been received here at our end and start of refund process.

If i have chosen to pay via cash on delivery ,how will i get the refund?

If the mode of payment was Cash on delivery(COD) , we will initiate a NEFT bank transfer to your bank account.Orave Appliances India will contact you for your bank account details. It normally takes 15-21 days for you money to get reflected in your bank account.ank account.

What are the details you require to process NEFT refund?

When you agree for NEFT refund,Orave appliances india customer support will get in touch with you for some details. For NEFT refund, we require you Bank Name, Accound Number, Accound Holder’s Name, IFSC Code and Location of the bank.

Which are the product not eligible for Returns & Replacement?

Water purifier cartridges,Filters,Membranes, Water regeneration salt are not eligible for returns & replacement.